How to Achieve bizSAFE STAR Certification

In Singapore, the Workplace Safety and Health Council (WSHC) has started the bizSAFE certification programme. This programme was created to promote the safety and health (WSH) across all workplaces. It needs compliances to be followed across multiple things like certification, registration, accident reporting, compensating injuries attained at work etc.

The bizSAFE program is a program designed across 5 levels with the fifth or highest level given as the bizSAFE STAR level to those who cross all successfully complete all 5 levels:

Level 1: The CEO / Top Management of the company need to complete this bizSAFE workshop, showcasing that they are committed to the bizSAFE programme.

Level 2: In this level, companies need to appoint a Risk Management (RM) champion as their representative wo will complete a risk management course and implement a RM plan in the company.

Level 3: The RM plan implemented in the company at the previous level is now required to comply with the WSH requirements and this can be certified by an independent auditor who is approved by the MOM.

Level 4: This level ensures the systematic use of WSH in the company by requiring the implementation of a Management System (MS) which can be done by a champion appointed for the role.

Level 5: This final and highest level of WSH bizSAFE certification is called the bizSAFE STAR level. This is only achieved once the first 4 levels are completed by the company. To achieve this, the company can obtain any of the below 2 certifications along with the internal audit report for risk management implementation approved by an MOM WSH auditor:

  • SS-506 given by the bodies accredited with Singapore Accreditation Council (SAC) OR
  • OHSAS 18001 (Occupational health and safety management).

The bizsafe STAR level is a testimony to the fact that the top management of the company is committed to making this a safe work place for all. To achieve this STAR level below steps need to be followed:

Step 1 – Get a copy of OHSAS 18001.

Step 2 – A cross cross-functional implementation team needs to be created/

Step 3 – Conduct an analysis of current management of safety and health risks and compare its results to the standard requirements.

Step 4 –Management conducts an audit / review/

Step 5 – Get certified by a registrar.

A renewal audit needs to be successfully completed every 3 years to sustain this bizsafe STAR level certification.

This certification offers a great set of benefits to those achievers. Some important ones for are: It helps increase competitive advantage for companies vs their peers in respective sectors. It helps create a positive corporate image of the company within employees by providing them a safe and healthy place to work. It also helps to cut down on any costs related to insurance etc which may be incurred on account of accidents within their set up.

A Beginner’s Guide to ITIL

If you work in the service sector, chances are you have come across the term ITIL. Today ITIL is a registered trademark rather than an acronym which is managed by Axelos. It has become the benchmark for providing quality-driven services in the IT industry. It focuses on managing people, processes, and technology in an organization that converts into better customer service.

ITIL stands for Information Technology Infrastructure Library and was started in the United Kingdom to standardize IT operations. It is a set of best-practices for delivering IT services that are applied to provide maximum value to customers. It consists of a number of process descriptions, flows, success factors, metrics, and implementation guidelines that an organization can adopt to improve their IT service management.

The range of topics covered by ITIL is vast and includes identification, planning, delivery, and support of IT services. It merely serves to be a set of guidelines for addressing the needs of your organization. It offers the flexibility to choose individual processes and combine them with other frameworks but it works best when adopted as a whole. The best application would be to align the process area with the expected business outcome.

There are 5 stages in an ITIL framework,

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operation and

5. Continual Service Improvement

Each stage further consists of many processes and practices that are created for specific business needs. Some of the advantages of adopting ITIL practices are improved customer satisfaction via enhanced service delivery, better risk management, maintaining the stability of business in times of change, greater visibility of IT costs and assets, and efficient use of resources.

The size of the organization does not matter because ITIL is built for any scale of business. The framework is revised using inputs from its community of practitioners, trainers, and consultants. It features updated practices to keep up with an industry that is constantly changing. It can also be used as the foundation for other practices such as IoT, cyber-security, and DevOps. This makes it the most widely accepted approach to service management.

An ITIL certification will not only boost your resume but also further the growth of your organization. Many organizations have adopted these practices and have seen a significant improvement in their business. With over a million practitioners worldwide ITIL is one of the most sought after certifications in the service industry.

Structuring Quality Management Documentation

Quality management documentation for an organization is very important as it lists out all the functions and their requirements. Moreover it acts as a manual for all the procedures involved in a process. The ISO 9001:2015 requires certain documentations, this helps it in getting a clear cut idea of the framework of the processes in the organization and it lists out all the objectives and goals of the organization. It helps the staffs in achieving consistency in their processes and also helps them understand the QMS better.

The quality management documents are structured hierarchically in the following order, manual, policy, procedures, instructions on the work and finally keeping the records on everything.

1) Quality manual

A manual is an important part of an organization; it should fir according to the organizations. The content and structure of the manual changes according to the size of the organization, competence of the staffs and the complexity in its processes. Small organizations can include all their function and processes in a single manual whereas a big international organization requires multiple manuals according to different processes, procedures and objectives. The quality manual should include the scope of the QMS system in their organization, the policies on meeting the standards and the list out the objectives and goals of the organization.

2) Quality policy

A policy is supposed to highlight the commitment of an organization towards a certain subject on which the policy is created. It also states the company’s quality standards and the measures they have taken to ensure the consistent standard of quality.

3) Quality procedures

This includes the procedures for all the processes of the organization. It can be a descriptive and detailed or simple with illustrations and flow charts. It should include the title, purpose, scope, responsibilities of the authorities and staffs and the records maintained of the different activities, processes and functions.

4) Work instructions

Work instructions are similar to procedures but it gives an over all idea of the sequence of the different individual processes and the activities that are supposed to be carried out by each staff. It is a list of activities, objectives and goals that needs to be carried out in a sequence.

The quality of the quality management system documents makes the QMS an effective system. The documents should be tailored to the needs of the organization, it changes with each organization.

Self Improvement Through Transformation Coaching

If you are interested in improving yourself you are not alone. In fact, every day, millions of people struggle to improve their lives but most never succeed. This proves that something more than strong desire is needed if you really want to achieve long lasting self improvement. Transformation coaching may be the answer and here are the many benefits you can receive.

Unlock your hidden potential. Sometimes is it difficult to evaluate yourself from an objective perspective. In fact, it takes a trained professional to see what you have to offer and why you do not use your skills to their maximum potential.

A transformation coach is there to give you an honest evaluation. Sometimes this might not be what you want to hear, but what you need to hear. Once you understand the things holding you back and preventing your success, you can begin working on them.

A coach is there to help become a better leader and this is an important part of personal improvement. For example, everyone is a leader in some aspect. You might not be a supervisor or manager at your company, but you lead at home if you are a parent. Leadership is about more than business. A true leader is capable of leading everywhere.

The benefits of learning leadership can help you in the job market. It’s a good way to get a better job. You also may be able to advance in your current company. You may check out the methods from

Transformation means improving your skills of communication. You will understand how to communicate with more than just words. In fact, understanding hidden meaning behind words and actions can help you stay ahead of the game.

Improving yourself can make you a more fun person to be around. Part of your training may include learning to let go and relax some times. Having fun is an essential part of any improvement program because it takes the monotony out of everyday existence and gives you something to feel good about.

Thinking and rethinking are two components of transformation. After all, change must start in the mind first. Thought is the seed of all action and reality itself. When you learn to think properly and then rethink problems, you are more likely to not take hasty actions and decisions which often lead to disaster. Improving yourself is not a onetime thing. In fact, one is never done with this task because there is always room for improvement and involving the right people in your life is a very important step.

A Brief History About Arabic Language

Arabic is considered as the sixth most widely spoken language in the world, spoken by over 200 million people worldwide. Many believe that learning a culturally-rich language like Arabic opens up the doors to the traditions and customs of a new religion and culture. Arabic as a language study is also being pursued by many to gain jobs in the many MNCs that does business in Middle Eastern countries and Singapore.

The Arabic language has a unique history and can be dated back to the time of the Prophet Muhammad. It is believed that it derived from Quraysh, the language of the Prophet’s tribe. A lot more can be grasped by learning Arabic via personal tutors, textbooks, and Arabic language learning centers. But, before that let’s take a look at the brief history and evolution of the Arabic Language.

The Origin of the Arabic Script

There is no concrete proof or year to state when the Arabic script was developed. Even though a lot of writers and scholars argue that it can be traced back to over a 4,500 years ago, concrete archaeological records can be traced back only to the 4th century A.D.

The Roots of Arabic

Arabic is closely related to Hebrew and Aramaic and is considered as one of the youngest Semitic languages in the world. Semitic simply means that Arabic is based on a consonant root system, which makes it less confusing for beginners.

Arabic’s Fast-Paced Growth

Since the holy Islamic texts were written in Arabic, it replaced many South Arabian languages when people started converting to Islam in the 7th century A.D. This gave a significant boost to the language and it slowly became the official languages of many Islamic countries like Egypt, Lebanon. Jordan, Saudi Arabia, among others.

Arabic’s Transformation Over the Years

Developed from an ancient dialect, modern Arabic hasn’t undergone too much phonological change, especially in its written or literary form. While the written Arabic has stayed constant throughout the world, spoken Arabic has taken the form of several dialects around the world.

Arabic’s Continued Growth

Accorded the title of a holy language, Arabic continues to get a great deal of attention globally. In spite of the continuous efforts by missionaries and Europeans to overthrow the Arabic language and its script, it has enjoyed continuous success in grabbing the attention of language enthusiasts around the world.


Arabic has long been spoken by small sects or tribes of people around the world, but with globalization, the language is finding its importance in the western world.

SAP ERP and Order to Cash

“Order to Cash” (OTC) is an integral part for all businesses and companies as they produce and sell their products and services to their customers. It is relevant to both Business-to-Business and Business-to-Consumer businesses.

The challenges in Order to Cash and what objectives can SAP ERP OTC help to achieve?

Order to Cash generally refers to the process of receiving and processing customer sales and its related steps and processes starting from details of customer, entry of order to final sale and receipt of payments.

This process including raw material suppliers, company factories, customers etc is spread across locations and the same product may be produced by multiple factories, then come together at a central warehouse, go to distributors, retailers and finally to customers.

An ERP system integrates and records the details of all the OTC steps and ensuring efficiencies in the entire process including tracking and overall business benefits of customer satisfaction, reducing costs, delivery and payment cycles.

It can help to achieve streamlining and speeding up the OTC cycle including after-sales activities:

* Customers: It helps to build better customer relations by improving their satisfaction levels through timely delivery of orders which could lead to repeat business, referrals etc and hence improved topline. It also facilitates customer engagement across all channels.

* Bottomline: It improves bottomline by reducing operational costs and streamline supply side processes.

* Topline: It helps to boost productivity, efficiency to result in increased sales and improved profits.

* Inventory: It also helps to manage OTC without checking inventory in a way such that capital is not blocked on non-moving stock for long and also time spent on administration and paperwork is minimal.

Key Capabilities of the SAP ERP OTC:

Overall, the SAP ERP OTC system helps companies to gain an edge over their competitors by providing them with accurate, multichannel information on pricing, products, customers and contracts in real time. It allows companies to simulate any market changes and see their impact on their toplines and bottomlines.

(1) Order and Contract Management: Get correct data across channels, functions and teams on in real time and help achieve sales targets and delivery KPIs:

* Track and manage inquiries, quotations, production of the order and delivery

* Automate contract and also billing cycle management

(2) Managing warehouse and inventory: Improve operational efficiency by managing inbound activities, order fulfilment of goods and warehouse:

* Automate delivery processes and use real-time insights to boost customer satisfaction

* Optimize the process of procurement using catalogs and intuitive user interfaces

(3) Accounts Receivable: Streamline and automate billing processes:

* Manage accounts receivable data across customers

* Minimize the manual time, cost and effort to understand receivables

SAP and Oracle have such products by the names of SAP ERP Sales and Service system. Many global giants not only use but also endorse the SAP ERP OTC system as they have been able to make good use of the product to achieve their business objectives. ERP system Singapore is a key developing market where the paradigm is slowly shifting.

The Key Formula Used in Determining Business Valuation

Whatever the reason behind the need for an accurate company valuation, there are many options available for accurately determining a company’s worth. If you must sell your business quickly, you need to use tangible assets as well as current liabilities in accurately finding a value. When looking to evaluate a business to its highest possible value, you will need to handle calculations using the right formula. Read on to know what these are:

The kinds of assets and liabilities

Prior to evaluating a business, it is key to know how one evaluates various assets and liabilities one is likely to encounter. You could also not wish to include a few of these in hasty valuations. Tangible assets are assets one possesses and can be sold quickly for quick cash. These include inventory, cash, equipment and investments. Intangible assets will include patents, company name, goodwill and similar assets having value set to specific buyers or businesses. Liabilities can include debt, contracts, leases and loans.

A quick valuation

The easiest method in evaluating a business could be in having a look at the balance sheet. Here is where a business’s assets and liabilities are listed displaying the company’s total worth. According to the business, the balance sheet is able to display intangible assets as well as a range of long-term liabilities. A few of these liabilities could be reduced via negotiating and triggering early-termination agreements. If a company possesses a complicated balance sheet, one can simply select the assets they feel could sell fast and minus the liabilities in order to determine the company’s value.

Earnings multiplication

A common method in evaluating a company is in multiplying the annual earnings. This is based upon the length of time for which the company is expected to operate. This value is assigned as the multiplier of earnings. Example – a company with an annual profit of $100,000 each year for the last three years could be sold for three to five times the earnings at a value of $300,000 to $500,000. This is subjective in calculating a business and will depend completely on a buyer’s confidence in decreasing costs, raising sales figures and keeping the business running smoothly past the period of investment payback. Here is where professional business brokers come in handy in determining a business’s value based on their earnings.

Market-Based Valuation Formulae

Various business valuations are based mostly upon the market price for competing businesses at a given point. Acquisition specialists and business brokers tend to be likelier in favouring such methods. This is due to them having access to data with regards to merger activity and recent sales. Using a comparable sales method in locating similar businesses being sold in the region is a common method of valuation. This method is uncommon thanks to the issues that arise in accessing information regarding small business sales. Rule of thumb averages tends to be used by business brokers and are based on the individual’s experience as well as published industry standards.

Intellectual Property: Mistakes to Avoid For Your Business

Leaders of successful ventures that have put up their business for sale in Singapore, and others who have had their businesses valued highly, often have one not-so-secret ingredient in the mix. Intellectual Property. The mechanics of this much bandied about term is one that can seem deceptively obvious and yet, too many organizations miss out on what’s quite literally right in front of them. Here are some intellectual property related mistakes you should avoid for your business for sales in Singapore .

Going slow on filing

In Singapore, as is the case the world over in countries that have businesses changing hands, being invested in, sold or otherwise traded in, intellectual property can be a game changer. The way things stand, ‘first to file’ is gaining precedence. In other words, even if your organization was the first to invent something – whether it is a product, a process or anything else that’s patentable, if someone files for the patent before you, the rules could weigh in their favor. And that could seriously impact your competitiveness in the market and subsequently, the valuation for your business for sales in Singapore and elsewhere.

Taking the DIY approach to filing

Given the critical role IP plays in business valuations, it is vital you get the paperwork right when you consider preparing your business for sales in Singapore. Trying to handle documentation in-house may not be the wisest decision. Intellectual property specialists and service providers with consultants who have a combined experience spanning decades are better equipped to ensure your filing and paperwork is accurate, timely and meets the requirements. This involves the interplay of tax, business and IP law, and isn’t as easy as it looks. Most importantly, errors can be costly. And this is a cost you and your business may not be able to weather.

A specialist can ensure you get the right name, brand and have you covered on all aspects of IP from patents to trademarks, copyrights and related areas.

Getting freelance help outside the region

Just as dangerous as the DIY approach, is hiring a freelancer to help you with your IP. Worse yet, if that person happens to be located far from the geography you operate in, as they will have limited context of the needs in Singapore. Local knowledge is critical when it comes to intellectual property and working with an established, reliable name in the region helps you ensure quality work. Unlike a freelancer working remotely, there is accountability. Consider this before you choose who to hire to handle your IP related work for your business for sales in Singapore.

Not having an IP strategy

Intellectual property needs to be treated with as much care as any of your core resources. Researching competitors IP, having clarity on your own IP ownership, a plan for patent filing and a strong R&D and innovation culture combined with a strategy on IP acquisition are all important. Xerox lost out on the innovative work of its famed Palo Alto Research Center in large part due to a weak strategy.

Knowing what you have and knowing what to do with are equally important. Having a clear IP strategy sends the right signals to investors and can attract better valuations for a business for sales in Singapore. It tells them that you know where the company is headed and have plans in place to safeguard the intellectual property that distinguishes you from your competitors and gives you an edge in the market.

Self Improvement With Sales Training Courses

Knowing how to communicate with customers is a key factor in having a successful business. The understanding of how to use one’s social and communication skills to effectively convey an idea and motivate another to align with it, is a very valuable trait to possess. When teams take sales training courses in Singapore, each member reaches levels of personal improvement that can better benefit the whole.

There is a science to convincing people to take a particular action without any type of force or direct coercion. This practice is actually put to use thousands of times during the course of a day through conversations and advertisements on television, radio and billboards. Through learning the various techniques that make it possible to gently influence others towards certain decisions, both the individual and the team can become more efficient.

Customization of the program means that the tools and techniques can be modified to address the specific concerns of a company. Each employee, regardless of whether they are management or support staff, can be given the opportunity to improve their own skills which will boost their confidence and increase their productivity. There are key points that can help make noticeable changes in the way customers respond.

One of the first things pupils will be taught is how to simplify conversations and presentations. Too much input leads to information overload and when this happens, the human brain is naturally wired to shut most of it out and only grasp at random bits and pieces, leading to distraction and difficulty understanding the main point. Using certain visual cues, key words, specific motions, one can learn to make an impact in the quickest, most efficient manner.

Understanding the intricacies of social interaction is another way in which a person may effectively influence others. Observing those with whom one is communicating and knowing how to read body language can be useful in knowing which movements, tones, phrases and actions will connect with them and gain their attention best. Once their focus has been grasped, it is much easier to persuade them to actually listen to the desired suggestion.

Many people do not respond well to authoritative pressure or aggression. The sessions will teach methods of using one’s various skills to influence others to see a particular perspective through gentle suggestions and other cues. Once one has taken the time to study and understand their own power of persuasion, they will become more effective at their job.